1. Information We Collect
We collect basic information you provide at checkout, such as your name, email, shipping address, and payment details. We also collect anonymous data (like browser type and device info) to improve our website.
2. How We Use Your Information
We use your information to process orders, provide shipping updates, and improve your shopping experience. We do not sell your personal information.
3. Sharing Information
We only share your data with trusted partners — such as payment processors and shipping providers — to complete your order.
4. Cookies & Tracking
We use cookies to make the site work properly and to analyze traffic. You can disable cookies in your browser, but some features may not work as intended.
5. Your Rights & Contact
📩 Contact us at twistytoysco@gmail.com with any privacy questions.
Refund & Return Policy
All sales are final unless the item arrives damaged or defective.
If there’s an issue with your order, contact us within 14 days of delivery, and we’ll work with you to offer a replacement or refund when appropriate.
Buyers are responsible for return shipping costs (unless the product was defective on arrival).
Shipping Policy
We process orders within 1–3 business days. Shipping typically takes 7–15 business days depending on your location.
Tracking information will be sent to your email once your order ships.
Please note: shipping times may vary due to factors outside our control (e.g. customs delays, carrier issues).
Terms of Service
By using this site, you agree to our policies and terms. You are responsible for providing accurate information during checkout.
We reserve the right to update these policies at any time, and continued use of the site means you accept those changes.
Refund & Return Policy
Last updated: 10/9/2025
Thank you for shopping at Twisty Toys.
We want you to love your order — but if something goes wrong, we’ve got you covered under the terms below.
1. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery.
To help us resolve the issue quickly, include:
- Your order number
- A clear photo or video showing the damage or defect
Once approved, we’ll offer either a replacement or a full refund.
2. Missing or Late Orders
If your order has not arrived within the estimated shipping time, contact us and we’ll investigate. If the package is lost, we will offer a full refund or a replacement at no extra cost.
3. Returns & Exchanges
Because we work with global suppliers to ship products directly to you, we do not accept returns or exchanges for reasons such as:
Change of mind
Wrong color or size ordered
Delays caused by the shipping carrier
We only accept returns for defective or incorrect items.
4. How to Request a Refund
To start a refund request, email us at [your support email] with your order details and evidence of the issue.
Once approved, we’ll process your refund or replacement.
5. Cancellations
Orders can only be canceled within 24 hours of purchase. After this time, the order may already be processing and can’t be canceled.
6. Refund Processing Time
Once your refund is approved, it typically takes 5–10 business days to appear on your original payment method.